Contact & FAQ
The fastest way to reach us is WhatsApp. We reply Mon – Sat, 9:00 – 19:00 (EAT).
Questions
How do I place an order?
Pick your size on any product page and tap “Order on WhatsApp”. The chat opens with your item already written in — just send it and we take it from there.
How do I pay?
By M-Pesa. Once we confirm your order in the chat, we share our Till or Paybill number. Send us the M-Pesa confirmation and we dispatch your order.
Do I need an account?
No. There are no accounts or passwords — everything happens in WhatsApp.
How long does delivery take?
Nairobi: same or next day. Greater Nairobi: 1–2 days. Mombasa, Kisumu, Nakuru and Eldoret: 1–3 days. Rest of Kenya: 2–5 days.
Can I return or exchange?
Yes, within 7 days of delivery for unworn items with tags. Sale items are final sale. See Delivery & Returns for the details.
I’m between sizes. What should I do?
Size up for a relaxed fit or down for more compression — or message us your measurements and we’ll recommend a size.
Something I want is sold out.
Tap “Ask about restock” on the product and we’ll let you know as soon as it’s back.